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At HomeFirst Agency, We Take Pride In Our Claims Service

Our team of dedicated claims adjusters and claims service representatives are here to make sure that your relationship with us is one that you value when you need it most. We are committed to providing prompt service and will treat each insured with professionalism and in good faith.

How Our Claims Process Works

Filing an insurance claim is something most people don't ever want to deal with. At HomeFirst, we know that it can be overwhelming so we try to make the process as seamless as possible.

1

Gather Information and File a Claim

After an incident occurs or damage is caused, the first step is to gather all the necessary information (i.e. date of loss, name of the insured, address, contact information, policy number and summary of the loss) and file a claim online or over the phone.

2

Speak With an Agent

Once your claim has been submitted, you will be contacted by one of our agents by the end of the following business day. Plan to spend around 8-10 minutes speaking with one of our representatives as we gather more information about the damage.

3

Adjuster is Assigned to Claim

Next, the agent you spoke with will assign your case to an adjuster. At this point in the process, it will be determined if you need to send in photos of the damage or if an appraiser needs to be sent out to assess the damage.

4

Claim is Processed

After the damage is assessed, your claim enters the processing period. We try to process all claims as quickly as possible and it is our goal to have them resolved within thirty days. However, there are some factors that can affect the processing time.

5

Payment

After your claim is processed, you'll receive your payment by mail. While the amount received will vary from claim to claim, many will recieve payments in full after the deductible and any applicable depreciation are deducted.

For more information about protecting your home, visit LearnFirst.

Additional Resources

The following resources are provided for your convenience. Simply click on the document name, and then it can be printed. All resources are PDF files.

These programs may be underwritten by one of the following: American Bankers Insurance Company of Florida, with its home office in Miami, Florida, American Security Insurance Company, or Ranchers and Farmers Mutual Insurance Company. Each insurer has sole financial responsibility for its own products. In Utah coverage is provided under policy form AB4080PC-1080.