At HomeFirst, we know having to file a home insurance claim can be a stressful time for you and your family, so we try to make the process as seamless and transparent as possible. Below are the steps to take to file an insurance claim on your mobile, manufactured or modular home.

  1. Call to report the claim or complete the online form.

  2. Once an online form is completed, a claims representative will contact you by the end of the next business day to gather further information about the damage to your home.

  3. The claims representative will assign your case to an adjuster.

  4. The adjuster will determine if pictures should be sent or they will send an appraiser out to assess the damage.


What information is needed to file a mobile home insurance claim over the phone?

If you choose to call in to report your claim, we recommend having your policy number on hand. If you cannot seem to locate this, we can look this up by the primary insured's first and last name. We will need the date of loss which must have taken place while your home was under our coverage. Also, please be prepared to spend an estimated 8-10 minutes speaking with one of our agents about your claim. This time frame may vary depending on the severity of the home damage and the number of claims being filed.


What information is needed to file a mobile home insurance claim online?

Our online insurance claim form makes filing your claim quick and easy. We will ask you for your policy number, name of the insured, home address, contact information, and a brief summary of the loss being filed.

Once this form has been submitted, you will receive a phone call from one of our knowledgeable customer care representatives to further discuss the damage to your home and assign an adjuster to your case.

If you have any questions that we have not been addressed in this article, please give us a call at our toll-free number, (800) 804-9389.