Imagine a stormy night with heavy rain and high winds. Lightning strikes and an old oak tree splits and falls on the roof of your home. As rain starts to come in, your family quickly needs to come up with a plan on what to do to remain safe and protect your home. Part of that plan is filing an insurance claim after the storm.
Weather related home damage, unfortunately, is a story that many families share. At HomeFirst®, we know having to file a home insurance claim can be a stressful time for you and your family. Not only is the situation itself stressful, but the process can be too. We try to help reduce the stress with a claim process that’s as seamless and transparent as possible.
3 Step Claim Process
Let’s take a look at the steps to file an insurance claim for damage to your mobile home.
Call 1-800-804-9389 to report the claim or complete the online form.
The claims representative will gather information about the damage to your mobile home and assign your case to an inspector.
It will then be determined if pictures should be taken and sent in by you, or if an appraiser will be needed for assessing the damage.
What Information is Needed to File a Mobile Home Insurance Claim Over the Phone?
If you choose to call in to report your claim, make sure you have the following information available when you call:
Your policy number on hand. If you cannot find your policy number we can look it up for you.
The date of loss, which must be a date within your homeowner’s insurance coverage period with us.
Please be prepared to spend about 8-10 minutes speaking with one of our agents about your claim. The amount of time spent speaking with an agent may vary depending on the severity of the home damage and the number of claims being filed.
What Information is Needed to File a Mobile Home Insurance Claim Online?
Our online insurance claim form makes filing your claim quick and easy. We will ask you for the following information:
Name of the insured
Best time to call
Once this form has been submitted, you will receive a phone call from one of our knowledgeable customer care representatives by the end of the next business day to further discuss the damage to your home and assign an adjuster to your case.
HomeFirst® is here to help you and will be by your side every step of the way. If you have any questions, please give us a call at our toll-free number, (800) 804-9389. We are happy to answer any questions and walk you through the process!